- Job Category: Operations and Logistics
- Job Type: Full-Time
- Location: Remote
Job Summary:
As an E-commerce Operations Manager at iAssure Transaction Assurance Systems Ltd, you will oversee the end-to-end operational activities of our online store. You will ensure seamless order processing, efficient inventory management, and an exceptional customer experience. Collaborating with cross-functional teams, you’ll play a key role in driving growth and operational excellence in a dynamic e-commerce environment.
Key Responsibilities:
- Manage daily operations of the e-commerce platform, ensuring its functionality and user-friendliness.
- Oversee order fulfillment, from purchase to delivery, while maintaining high standards of accuracy and timeliness.
- Monitor inventory levels, coordinate with suppliers, and prevent stock discrepancies.
- Analyze sales data, website traffic, and customer behavior to identify trends and optimize performance.
- Collaborate with the marketing team to execute promotional campaigns and improve sales funnels.
- Handle escalated customer issues, providing solutions that build trust and satisfaction.
- Ensure compliance with data security standards and e-commerce regulations.
Skills and Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in e-commerce operations or a similar role.
- Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and analytics tools (e.g., Google Analytics).
- Strong problem-solving skills and attention to detail.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Knowledge of supply chain management and logistics is an advantage.